Question 1

What is the setup fee for?

Accepted Answer

We draw your catalogue design to your brief and set the document up against your spreadsheet and photo library, so the first export already looks like your brand. It is charged once, at $1,000 on Basic and $2,500 on Growth.

Question 2

What are AI credits?

Accepted Answer

Every plan includes a monthly allowance of assistant usage, metered at 100 credits to the dollar. Basic includes $100 a month and Growth $250 and both go up on yearly billing.

Question 3

What if I run out of credits?

Accepted Answer

Top up whenever you need to at 100 credits for $1. Credits allocated to the account do not carry over to the next month.

Question 4

Does yearly billing cost less?

Accepted Answer

Yes. Paying yearly costs ten months rather than twelve and it raises the monthly AI credit allowance on both listed plans.

Question 5

Do cheaper plans get a weaker product?

Accepted Answer

No. Every plan carries the editor, the assistant, the templates and press ready CMYK export. Plans differ on how much you run through them and on the level of support.

Question 6

What counts as an export?

Accepted Answer

One rendered PDF of one catalogue. Drafting and previewing pages costs nothing, so you only spend an export when you produce the file you are sending out.

Question 7

Can I change plan later?

Accepted Answer

Yes, in either direction. Your catalogues, data sources and image libraries stay where they are.

Question 8

When do I need Enterprise?

Accepted Answer

When the ceilings start to bite: more catalogues or exports than Growth allows, a larger range, unlimited members, or press setup run directly with your printer.